Refund policy

Tejo Traders – Return & Exchange Policy

  1. Certain products may be available exclusively online and in limited quantities.
  2. All returns or exchanges are only accepted for wrong sizing or exchange requests. Change-of-mind returns are not accepted.
  3. All returned items must be unworn, unwashed, and with original tags intact. Jewelry, shoes, and accessories must be returned in their original packaging.
  4. Handmade, sale, and personalized products are final sale and cannot be returned or exchanged.
  5. Exchanges and refunds are processed within 2–3 business days after receiving the returned merchandise. Refunds are issued to the original payment method, minus original shipping costs. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or damaged merchandise.
  6. If an exchange item is unavailable, you will be reimbursed for the purchase price of the returned item.
  7. How to Return:
  8. To initiate a return or exchange, please email us at support@tejotraders.com and we will guide you through the process.